ACAT will close at 3:00pm on Tuesday, 24 December 2019 and re-open at 9:00am on Thursday, 2 January 2020.
For more information, see ACAT shutdown arrangements for 2019-2020 [PDF 513KB].
Resolve your case
We use a range of methods to resolve or decide your case.
Conferences and mediation
Many ACAT disputes can be resolved early through preliminary conferences and mediation, where all parties can discuss ways to resolve the case at an informal and confidential meeting. You may have to attend a conference or mediation before a matter goes to a hearing.